Frequently Asked Questions

We know that your business is your pride and joy and before you make any changes to the way your business operates, you are going to have some questions that need to be answered. We have provided this section of frequently asked questions to give you a better understanding of what we do and perhaps answer some of the questions or concerns you may have.

 

Do I have to sign a contract?

No. We have to earn your business every day and you can cancel at any time, leaving you only liable for the charges due.

Do you put callers on hold?

As the saying goes, you can never say never. That said, our call distribution protocol greatly minimizes the likelihood that you or those trying to reach you will be placed on hold because calls are allocated on a “longest idle” basis. Typically, callers will only be placed on hold when a receptionist is attempting to connect the caller to someone that you’ve pre-designated to be reached, if that is a part of your instructions.

How does the receptionist know what to do with the calls?

We will discuss with you how you want your calls to be handled. We then program your instructions into our system and when a call comes in on your account (we give you a telephone number to forward yours to when you want us to answer) a screen will display your instructions and prompts to one of our receptionists.

Can you cover for me on a moment’s notice?

Absolutely. Any time you want us to answer for you.

What is included on my bill?

Typically, we charge a base rate that varies depending upon the number of calls we’ll take for you during a 28-day period. Usually calls are billed on a “per-call” basis, though depending on the nature of your business a “per-minute” plan may be determined to be more appropriate. If there are any other charges we will go over those during our initial contact and as your account is being established.

How do I get started?

Give us a call or fill out the form and we’ll be happy to contact you to discuss your specific concerns.

Can I change my plan?

Yes. If you’ve never had answering service before and aren’t certain how much activity you’ll have we will be happy to work with you to get you on a plan that best fits your needs. Likewise, if the nature of your account activity changes we will be happy to move you up or down to a plan that best reflects the new activity level. This will take effect at the beginning of the next billing cycle. Typically, we will allow up to 2 changes during a 12-month period.

When are you open?

Our receptionists are there for you 24 hours a day, every day. Administrative office hours are Monday through Friday, 9am to 5pm.

Where do you provide service?

Anywhere in the U.S. and Canada.

How are my messages delivered?

The “how” and “when” and “where” are up to you. We can email, text, fax or hold the messages for you to retrieve by calling in on your line.

When will I be billed?

We send out an invoice every 4 weeks via email, text, fax or USPS mail.

What payment methods do you accept?

Mastercard, Visa, Discover, Diners Express, American Express, JCB, checks and cash.

How quickly can I get it all done?

We will work with you to get your account up and running as quickly as possible. Usually this can be done within 1-2 business days. We will discuss this with you during our initial conversation.

 

– For Our Voice Mail Customers –

New Voice Mail Box Instructions

To change your passcode:
– Select 8 for User Options from the main menu
– Select 7 to change your passcode
– Enter your new passcode (1-10 digits) followed by #
– Select 5 to confirm
– If you make an error, select 3 to start over
Please keep in mind that we do NOT have access to your passcode and are unable to provide it to you if you forget it

To change your Mailbox Greeting:
– Select 4 for Change your Greeting from the main menu
– Select 2 to record a greeting
– Select 4 to save
– If you make an error, select 3 to erase

To listen to your messages:
– Select 7 from the main menu
– Press * to rewind, # to fast forward
– After you play the message, select 3 to delete, 5 to keep or 7 to replay

Frequently Asked Questions

Updated on 2016-04-24T12:11:27+00:00, by webmaster.